At Component Bike Gear, we stand behind our products with the same commitment to quality that you bring to your ride. We want you to be completely satisfied with your purchase of our cycling components, accessories, and gear. If for any reason you’re not happy with your order, we’re here to help make it right.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of receiving your shipment.

Condition of Items

To be eligible for return or exchange, items must be:

  • In original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For safety and hygiene reasons, the following products cannot be returned or exchanged:

  • Anti Pollution Masks (due to personal hygiene concerns)
  • Armbands (worn close to skin)
  • Bar End Caps (if installed/used)
  • Any items that show signs of use, installation, or are not in original condition
Please note: This policy does not affect your statutory rights for faulty or misdescribed items.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer support team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the product you wish to return or exchange
  3. We’ll email you a Return Authorization Number and shipping instructions
  4. Package the item securely with the original packaging
  5. Include the Return Authorization Number clearly on the outside of the package
  6. Ship the package to our address (return shipping is at customer’s expense)

Return Shipping Address

Once you’ve received your Return Authorization Number, please ship your return to:

Component Bike Gear
Returns Department
4734 Centennial Farm Road
Arcadia, US 51430

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original method of payment (Visa, MasterCard, JCB, or PayPal)
  • You will receive an email confirmation once your refund has been processed
  • Please allow additional time for your bank or credit card company to process and post the refund to your account
Note: Original shipping fees are non-refundable. For exchanges, we will cover the shipping costs to send your replacement item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.

Return Request Template

Use the following template when emailing us about your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Component Bike Gear Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to return: [Product Name(s) and Quantity] Reason for return: [Please specify reason] I have reviewed the return policy and confirm that the item(s) are in original condition with all packaging and tags. Please provide the Return Authorization Number and further instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

International Returns

Please note that we cannot accept returns from remote areas and parts of Asia where we do not ship. For international returns, customers are responsible for all return shipping costs and any applicable customs duties or taxes.

Questions?

Our customer-centric support team is here to help! Contact us at [email protected] for assistance with returns, exchanges, or any other questions.

Ride on,
The Component Bike Gear Team