Privacy Policy

At Component Bike Gear, we are as committed to protecting your privacy and personal data as we are to providing you with top-quality cycling components and accessories. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website componentbikegear.com.

By using our Site, you consent to the data practices described in this policy. If you do not agree with the data practices described, you should not use our Site.

1. Information We Collect

We collect information that helps us provide a seamless global shopping experience for cyclists like you.

Personal Information You Provide:

• Contact and Identity Data: Such as your name, shipping address, email address, and phone number when you create an account or place an order.
• Payment Information: Transaction details when you make a purchase. Please note that we do not store your full credit card details. Payments are processed securely by our trusted partners (Visa, MasterCard, JCB, PayPal).
• Communication Data: Records of correspondence if you contact our customer-centric support team.

Information Collected Automatically:

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, and other technology on the devices you use to access our Site.
• Usage Data: Information about how you use our website, products, and services, including the pages you view and the products you browse.

2. How We Use Your Information

We use your information to fuel your passion for cycling by providing the gear and service you need.

• To process and fulfill your orders for All Wheels, Backpacks, Spares, and other accessories.
• To manage your account and provide customer support from our base in Arcadia.
• To process payments and prevent fraudulent transactions.
• To recommend products and offers that match your riding style (e.g., suggesting Anti-Pollution Masks for urban cyclists or Bags & Storage for touring enthusiasts).
• To improve our website, products, and marketing to better serve the global cycling community.

3. Data Sharing and Disclosure

Your trust is paramount. We do not sell your personal data.

We may share your information with:

• Service Providers: Trusted third parties who assist in operating our website, conducting business, processing payments, or shipping your orders globally (excluding remote areas and parts of Asia where we do not ship). These partners are bound by contractual obligations to keep your information confidential.
• Legal Obligations: If required to do so by law or in response to valid requests by public authorities.

4. Data Storage and Security

We implement a variety of security measures to maintain the safety of your personal information, mirroring the reliability you expect from your bike gear.

• Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights and are required to keep the information confidential.
• We use industry-standard encryption technology, such as SSL (Secure Sockets Layer), to protect your data during transmission.
• We never store your complete payment details on our servers.
• We will retain your personal information only for as long as is necessary for the purposes set out in this policy.

5. Your Rights

You have rights regarding your personal information. You can:

• Access and Update: Review and update your account information through your user profile on our website.
• Data Portability and Deletion: Request a copy of the data we hold about you or request its deletion, subject to certain legal limitations.
• Marketing Preferences: Opt-out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or contacting us.

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

• Essential Cookies: Necessary for the operation of our site, like processing your shopping cart.
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how they move around our site. This helps us improve the way our website works.
• Functionality Cookies: Used to recognize you when you return to our site, enabling us to personalize our content for you.
• Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to make our advertising more relevant to you.

You can set your browser to refuse all or some browser cookies. However, if you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a new “Last Updated” date.

8. Contact Us

Ride on,
The Component Bike Gear Team