Welcome to the Component Bike Gear FAQ page! We’re here to help you with any questions you might have about our products, shipping, returns, and more. As dedicated cyclists ourselves, we understand the importance of reliable gear and seamless service. Below you’ll find answers to our most commonly asked questions.

Product Questions

What types of products do you offer?
We specialize in a wide range of cycling components and accessories to enhance your ride. Our curated collection includes drivetrain components, bags & storage solutions (like backpacks and travel bags), wheels, essential spares, armbands, anti-pollution masks, bar end caps, handlebars, and much more. We focus on quality gear for dedicated cyclists.
How do I choose the right component for my bike?
We carefully select our products for compatibility with a wide range of bikes. For specific compatibility questions, please don’t hesitate to contact our support team at [email protected] with your bike model and the product you’re interested in. We’re happy to help!

Shipping & Delivery

Where do you ship from and how long does delivery take?
All orders are processed and shipped from our warehouse in Arcadia, US, within 1-2 business days. We offer two reliable shipping options:

Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery in 10-15 business days after dispatch. Ideal for when you need your gear quickly.

Free Shipping: Available on orders over $50, shipped via EMS. Delivery in 15-25 business days after dispatch. Perfect for larger orders and planned upgrades.
Do you ship worldwide?
Yes! We ship to cyclists globally. However, we are currently unable to deliver to a few remote areas and parts of Asia. If you have a specific question about delivery to your location, please contact us.
How can I track my order?
For orders shipped via our Standard Shipping option (DHL/FedEx), you will receive a confirmation email with a tracking number as soon as your order leaves our facility. You can use this number on the carrier’s website to track your package every step of the way. Free Shipping (EMS) orders may also be trackable depending on the destination country’s postal service.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your gear. If you are not happy with your purchase for any reason, you may return it within 15 days of receiving your order for a refund or exchange. The item must be unused and in its original packaging. Please contact our customer support team at [email protected] to initiate a return and receive further instructions.
Who pays for return shipping?
The customer is responsible for the cost of return shipping unless the item received was incorrect or defective. We recommend using a trackable shipping service for returns.

Payment & Account

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for a secure and convenient checkout experience.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information during transmission. Your data security is our priority.

Contact & Support

How can I contact customer service?
Our customer-centric support team based in Arcadia is ready to assist you! You can reach us via email at [email protected]. We strive to respond to all inquiries promptly.

Couldn’t find the answer you were looking for? Don’t hesitate to drop us a line. We’re always happy to help fellow cyclists get the most out of their ride.

Ride on,
The Component Bike Gear Team